CRE Communications GDPR and Privacy Policy
Introduction
CRE Communications is dedicated to safeguarding the privacy of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data, ensuring compliance with the General Data Protection Regulation (GDPR). It details the types of personal data we gather, how and when we collect it, the purposes for its use, and how long we retain it. When we refer to "we," "us," or "our" in this policy, we mean CRE Communications.
1. Our Privacy Commitment
At CRE Communications, your privacy is a priority. We are transparent about how we handle your personal data, ensuring that you understand what data we collect, how we use it, and the choices available to you regarding your information.
2. Data Collection: What We Gather
We collect, store, and use the following categories of personal data, which either identifies you or could be used to identify you:
- Identification Data: This includes your name, business or personal email address, business or personal address, telephone number, and social media handles.
- Professional Information: Such as your job title, work location, department, and position level.
- Communications Data: Records of correspondence when you contact us, including email and phone conversations.
- Transactional Data: Details of transactions you have made with us and the fulfillment of those transactions.
- Technical Data: Information related to your access to our network and premises, such as IP addresses, location data, and usage information, including CCTV images and website interaction data.
3. How We Collect Your Data
We collect personal data directly from you in various ways, including:
- Website Interactions: When you visit our website, agree to the use of cookies, or use our contact functionality.
- Communications: When you sign up for email alerts, marketing communications, or other updates.
- Direct Engagements: When you report issues, provide feedback, respond to surveys, or use our products and services.
- Automatic Collection: Some usage data may be collected automatically when you browse our website.
4. Why We Use Your Data ("Processing Activities")
Your personal data is used to perform the following activities:
- Service Fulfillment: To carry out our obligations from any contracts between you and us, including the provision of communication services.
- Customer Support: To assist you with transactions, provide education and support for our products and services, and manage our relationship with you.
- Marketing Communications: To send you information about our products and services, and to make recommendations based on your interests. You can opt out of these communications at any time.
- Recruitment: To assess and communicate with you regarding job applications and maintain records of our recruitment processes.
- Website Improvement: To enhance your experience on our websites by understanding usage patterns and addressing any technical issues.
- Legal Compliance and Business Administration: To comply with legal obligations, enforce our rights, defend against claims, and manage business transitions.
5. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
- Consent: Where necessary, we obtain your consent to collect and use your personal data. You can withdraw consent at any time by contacting us.
- Legitimate Interests: We process your data to fulfill our legitimate business interests, such as providing and improving our services, and understanding how you interact with our website.
- Contractual Necessity: We process your data to fulfill our obligations under any contracts with you.
- Legal Obligations: We may process your data to comply with regulatory requirements or respond to requests from authorities.
6. Your Rights Regarding Your Data
Under GDPR, you have the following rights concerning your personal data:
- Right to Access: Request copies of the personal data we hold about you.
- Right to Rectification: Correct any inaccuracies in your personal data.
- Right to Erasure: Request the deletion of your data under certain conditions.
- Right to Restrict Processing: Limit the processing of your data in specific situations.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to the processing of your data on legitimate grounds.
- Right to Withdraw Consent: Revoke your consent at any time if your data is processed based on consent.
To exercise these rights, please contact us at the information provided below.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
8. Data Security
CRE Communications implements stringent security measures to protect your personal data from unauthorized access, loss, or accidental deletion. We use encryption software and limit access to your data to authorized personnel only.
9. Sharing Your Data
We may share your personal data with:
- CRE Communications Entities: Other entities within our company group for the purposes of processing activities.
- Third-Party Service Providers: Trusted partners who assist us with IT services, marketing, legal advice, and more. These processors are contractually obligated to protect your data.
- Regulatory Authorities and Legal Entities: Where required by law, we may share your data with regulatory bodies or other legal entities.
We do not sell or rent your personal information to third parties.
10. Use of Cookies
Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences and improve your website navigation. For more details, please refer to our Cookies Notice.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website and will take effect immediately unless otherwise specified.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
CRE Communications Limited
Unit 16 & 17 Lloyds Court
Manor Royal
Crawley
RH10 9QU
Email: sales@creomms.co.uk
Number: 01903 952733
Phone
Enhance your business communication with our comprehensive range of phone systems. Whether you need traditional landlines, VoIP, or hosted telephony, we provide solutions tailored to your needs.
Empower your workforce with the latest mobile phones from leading manufacturers. We provide competitive deals on a wide selection of devices, ensuring your team stays connected on the go.
Mobile Phones
SIM Only
Simplify your mobile communication with our SIM-only deals. Perfect for businesses that already have devices but need reliable and cost-effective mobile service.
Stay connected with our reliable and high-speed broadband services. We offer a variety of packages to suit businesses of all sizes, ensuring you have the bandwidth you need for seamless online operations.
Broadband
IT Solutions
Transform your business with our cutting-edge IT solutions. From network setup to cybersecurity, we provide comprehensive services to keep your IT infrastructure robust and secure.
Enhance your payment processing with our state-of-the-art PDQ machines. We offer a variety of terminals to suit different business environments, ensuring fast, secure, and reliable transactions.
PDQ Machines
Energy
Reduce your energy costs and carbon footprint with our sustainable energy solutions. We help businesses switch to greener, more efficient energy sources.
Boost productivity and collaboration with Microsoft 365. We offer seamless integration and support for this powerful suite of tools, helping your team work smarter and more efficiently.
Microsoft 365
Contact Us
We’re happy to answer any of your questions and help guide you through the process of upgrading your communications
What Happens Next?
1.
We’ll Give You a Call:
Once you make an enquiry, our team will reach out to you promptly to discuss your needs and answer any initial questions you may have. We aim to understand your business challenges and objectives to provide the most relevant information and advice.
2.
We’ll Arrange a Discovery Meeting:
We believe in the power of firsthand experience. We’ll schedule a demonstration of our telecom solutions, allowing you to see their benefits in action. During the discovery meeting, we’ll dive deeper into your specific requirements, assess your current setup, and identify opportunities for improvement.
3.
We’ll Prepare a Proposal:
Based on our discussions and assessments, we’ll prepare a comprehensive proposal tailored to your business. This proposal will outline the recommended solutions, detailed cost estimates, and implementation timelines. We’ll ensure you have all the information you need to make an informed decision.
Rated Excellent
based on our Google reviews
Tim has left my business seriously sticky! 10/10
Tim was kind, considerate and took his time whilst exploring many, many options with me. I was left extremely satisfied. CRE Communications says that "Good communication is the glue that holds business together" and Tim has left my business seriously sticky! 10/10
Exceptional experience with CRE Communications!
Their team provided top-notch service, addressing our communication needs promptly and effectively. From start to finish, they were professional, knowledgeable, and friendly. Highly recommend CRE Communications for anyone seeking reliable communication solutions for their business.
Compare our solutions now
Compare Our Solutions Now: What’s Best for You?
Navigating the world of telecommunications can be overwhelming, but at CRE Communications, we're here to make it simple. Our tailored solutions are designed to meet the unique needs of your business, whether you're looking for mobile deals, phone systems, or hosted telephony. By comparing our range of services, you can find the perfect fit that not only enhances your communication but also saves you time and money.
Start exploring our solutions now and discover what’s best for you. With CRE Communications, you’re never just a number – we’re committed to building relationships and providing best-in-class service tailored to your needs. Let us help you bring your communications to life, with eco-friendly practices and a focus on sustainability that benefits both your business and the planet.
Quick Links
Quick Links
Newsletter
Sign up to our newsletter and receive the latest updates and industry commentary